Booking Terms & Conditions
PAYMENT – A valid credit card is required to be provided at the time of booking. The supplied credit card will be debited on the day of arrival and if arriving outside of reception hours, you will receive a text message advising of your key collection details.
Holiday and Christmas (Peak) Seasons – Payment of your first night’s tariff will be processed 24 hours prior to your arrival date without prior notification during our Peak Seasons.
Please note: Failure to provide a valid credit card (including with sufficient funds to cover the transaction) may result in the cancellation of your booking without prior notification. Payment upon check-in, by card or cash, may be provided but only when arranged with Management prior to your check-in date. If payment is made with cash, valid credit card details must still be provided as security. Credit card details are held for the duration of the stay for security purposes only.
Security Bond – We reserve the right to charge a $100 Security Bond to any guest. We will notify you of this charge at the time of booking or check-in. This security bond is refundable to the supplied credit card upon check-out if the room, on vacating, is left in an appropriate condition and the room key is returned. Once the refund has been processed, a text message advising will be sent. The refunded amount may take 3-5 business days to appear back into your account – this period is directly linked to your banking institution, and you will need to contact them. We have no control over and cannot change this period.
CANCELLATIONS – We don’t normally charge cancellation fees as we believe that “stuff happens”.
However, if we are not advised of the change to, or cancellation of, your booking prior to 10am on the day of arrival, cancellation fees may apply. Please call 02 6586 0699 to advise of any changes or cancellations.
Holiday and Christmas (Peak) Seasons – Cancellations less than 24 hours prior to your check-in date, or No-Shows, will result in the forfeiture of the first night’s tariff.
CHECK IN/CHECK OUT TIMES – Check-in is from 2pm on the day of arrival. Check-out is by 10am on the day of departure.
Reception is open from 8:30am till approximately 6:00pm Monday to Friday, and as required on Saturday & Sunday.
If you will be arriving outside of our reception hours, check-in will be available using our Self Check-in Kiosk. Please contact us on 02 6586 0699 and advise Reception if you will be arriving later than 6pm. If arriving late, you will receive a text message with instructions on how to access your key from the Self Check-in Kiosk. Please note that quiet time is from 10pm so if arriving after this time, we ask that you keep noise to a minimum so as not to disturb other guests.
Early check-in or late check-out times are only available with prior approval from Management and may be charged an additional fee at our discretion.
Holiday and Christmas (Peak) Seasons – Early check-ins and late departure times are not available during Peak Seasons.
AS THE REGISTERED GUEST, you will be responsible for payment of this reservation and agree that any fees, charges, or other expenses incurred in relation to any breakages, loss or damage, additional cleaning, repairs, replacement items including pillows, cushions, linens and the like, additional accommodation and other service fees may be charged if caused by you or your invitees. An invoice will be sent for any additional charges and payment applied to your credit card.
THEFT of any of our property, including pillows, cushions, blankets, linens etc, will not be tolerated and will charged to the registered guest accordingly.
Any room not left in a reasonable state of cleanliness at the time of guest departure, will incur an additional cleaning fee of $250.
SMOKING – Under NSW Government Legislation, there is to be no smoking inside any of our rooms or within 4m of any of our buildings including entrances to any motel rooms, building entryways, corridors, or cabin patio areas. Penalties will apply if this rule is broken. All rooms are fitted with a Smoke detector for your safety. They are EXTREMELY SENSITIVE. If fire alarms are activated as a result of smoking, negligence, misuse of property, or by using a cooking appliance not supplied in the room, and the local fire service attend, a call out fee of $1300 will be charged. Any tampering with the smoke alarms will result in termination of your booking and will incur a penalty fee.
There is a designated smoking area at the front of the motel in the courtyard area.
ROOM KEYS – All room keys are to be returned on check out, either to Reception or to our Key Return box. Failure to return your key may result in a $40 replacement fee for any lost or damaged keys.
After-hours attendance for a lost key or room lockout may incur a $50 fee for each incident.
EXTRA GUESTS/VISITORS – No extra guests are permitted to reside or stay at the motel without prior consent from Management. If permitted, extra charges will apply.
Guests are permitted to have visitors to the property within reason. All invitees must register their arrival at Reception (if open) and check in using the QR Codes found in each room.
MANAGEMENT has access to your room at all times, at your convenience, for cleaning, maintenance and/or emergencies.
CLEANING AND SERVICING – In line with our COVID Safety Plan, we do not offer servicing of rooms on short stays of less than 5 nights. All rooms and cabins are cleaned prior to and after your stay. Each room includes linen and towels for the number of guests on your booking. Additional tea, coffee, toiletry supplies, and extra towels are available from Reception if required during your stay. Extra persons are at an additional charge on a per night basis and will be listed on your booking if included. All rooms have basic tea & coffee supplies. There is a supermarket located close by for additional supplies if you need. Daily servicing can be arranged at an additional cost.
“NO PARTY” POLICY – Timbertown Motel has a “No Party” policy. Loud noise and/or anti-social behaviour will not be tolerated and if after-hours staff, security or NSW Police are called due to guest issues, an after-hours call out fee of $200 will apply and will be charged to the supplied credit card.
QUIET TIME – For the motel is from 10pm to 7am.
Guests and their invitees use the motel facilities and equipment at their own risk.
Timbertown Motel shall not be responsible for personal injury or be liable to compensate guests or their visitors for loss, theft or damage of any vehicle or personal property on or brought into the premises. Management strongly advises guests to securely lock their accommodation and motor vehicle when unoccupied or unattended.
MANAGEMENT will endeavour to return any property left behind at the guest’s expense where possible.
POOL/GAZEBO AREA – Our pool is available for use by all guests between the hours of 7.30 am and 7.30 pm. Please be respectful of other guests and keep noise to a minimum. For your safety, please also follow the rules which are clearly signed around the pool area. CLIMBING ON, JUMPING OR DIVING FROM THE WALL OR FENCE IS STRICTLY PROHIBITED. Anyone seen doing any of these will have use of the pool denied. All children under the age of 12, must have adult supervision at all times whilst in the pool area. No glass is allowed in the pool area at any time for the safety of other guests. Pool towels are available during Peak Seasons from Reception.
Use of the BBQ is available for all guests. Basic utensils are stored in the plastic container on the BBQ shelf. Cleaning supplies are also in the plastic container and we ask that the BBQ is cleaned thoroughly after using.
Pool towels are provided for guest use and are available at Reception. Please note that if the towels are not returned at the end of your stay, there will be a $5.00 per towel fee charged to the supplied credit card to cover the replacement costs.
TENNIS COURT – Our tennis court is available for use by all guests between the hours of 7.30 am and 7.30 pm. Please be respectful of other guests and keep noise to a minimum. We also ask that you respect our court and do not climb on or over the court net, do not climb on the fencing and to remove any rubbish from the court when leaving. All children under the age of 12, must have adult supervision at all times whilst using the court. No glass is allowed in the court area at any time for the safety of other guests. Racquets and tennis balls are available from Reception and must be returned once finished being used.
SPECIAL REQUESTS – If you have requested a specific room when booking, every effort will be made to accommodate your needs however, special requests are subject to availability and cannot be guaranteed. We highly recommend when booking (either directly or by a third party) that you clearly state if a ground floor room is required. If not clearly stated when booking, we cannot guarantee that one will be available upon arrival.
BUNK BEDS – Children under the age of 9 years are not permitted to use the top bunks as per the Australian/New Zealand Standard (AS/NZS 4220). We also request that adults and older teenage children do not use the top bunks due to weight limits.
TARIFFS – Tariffs are current at the time of booking but may be subject to change without notice. Specials or discounted tariffs are not available to be used for booking extensions. Rates are based on twin share (2 adults) and surcharges apply for additional occupants. No charges apply for infants under 3 years of age.
OFFENSIVE LANGUAGE, bullying, intimidation, general misbehaviour, excessive alcohol consumption and excessive noise is NOT accepted. This will not be tolerated, and you may be asked to vacate the motel immediately. Children are not to be left in the motel alone or unsupervised.
BIKES, scooters and/or skateboards and remote-controlled toys (excluding mobility scooters and motorised wheelchairs etc) are not permitted to be ridden around the motel complex or on the tennis court at any time.
PETS – Pets are not permitted within the motel complex without prior approval from Management. If Management does approve a pet to stay, an additional cleaning fee of $30 will apply. Guide Dogs and other certified therapy pets are allowed if certification is shown.